★★★★★ 1
Defective printer and poor wifi performance
I cannot recommend that anyone buy this printer. At this price, I expected a consistently working and decent quality printer. For initial wireless setup with a Mac, we had to spend 45 minutes on the phone with Epson technical support. That got it working. It worked for a couple of weeks and then the printer would frequently lose its wifi connection even though our internet is high quality cable and very consistent. We'd have to turn this printer off and on repeatedly to re-establish the wifi connection. Then after 6 weeks it stopped working totally. After another 45 minute call with Epson, they said it had a hardware failure and we had to return it to Epson and would receive a refurbished unit. This is less than 2 months after buying a new high priced printer that they are suggesting we accept a refurbished unit. Finally Epson said they'd send a new one. We got the new one and did our customary call to tech support to set it up for wireless with a Mac. It turns out they forgot to send the factory ink cartridges in this replacement printer that are required to do an initial setup. We have the Epson cartridges that are spec'ed for this printer, but they have to be the ones that COME INSIDE the printer for the printer to begin its initial setup. So after another 45 minute call, Epson now says they have to send us new ink cartridges for the printer to even print a single piece of paper - even though we have Epson ink cartridges purchased just for this computer. So after weeks of no printer for our business, we now have to wait for another shipment from Epson. Then we will have the next 45 minute call to set it up.. This painful and costly experience has had way too many headaches - all caused by Epson defects and mistakes. We will not be buying Epson again.
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Reviewed in the United States on July 7, 2018
